FAQs

Frequently

Asked

Questions

We understand you have many questions and concerns when it comes to finding a caregiver for yourself or a family member. Below we answer some common questions about in-home health care.

  • How do I know when it is time to ask for care?

    For Seniors: When daily living tasks start to become difficult and/or dangerous for a senior to do on their own. 


    For Family: When you notice your older family members are forgetting personal hygiene or forgetting to take their medication.


    For Families of Medically Fragile adults: When care becomes overwhelming for the family members to do on their own or when medical monitoring is necessary.


  • What is domiciliary care?

    Domiciliary care is commonly known as domcare, home care, social Care and both are umbrella terms that refer to the different types of care and support that can be provided in your own home.


    Domiciliary carers can offer varying levels of care depending on your needs. Different carers will specialise in providing different types and intensities of care on a sliding scale from companionship care, to personal assistant care, to specialist care such as looking after dementia sufferers.

  • The advantages of domiciliary care

    Independence


    The biggest advantage to domiciliary care is that it allows your loved one to retain their independence. Even with care as intensive as live in care, it’s the ability to choose when to eat, to drink, and when to bathe that is so important.


    Stability


    If you choose domiciliary care your loved one can stay in their own home, which allows them to retain a sense of normalcy, and close to friends and family. Keeping your loved one familiar surroundings is especially relevant if they're suffering from memory loss or dementia, as a new environment can cause further confusion and distress. It might be that your loved one is in a fragile state of mind. Old age, accident or injury, or ongoing disease can all cause stress, and being in one’s own home can make things a little easier.


    Flexible


    The nature of domiciliary care is that it’s fundamentally completely flexible to their needs. This means it can be the perfect solution if their needs will change over time. A good example would be post-hospital care or dementia care, when the health of the patient is changing on an almost day-by-day basis


    Affordable


    Because domiciliary care is so flexible, you only pay for the care you need, when you need it. Care homes are very black and white: either you’re in, or you’re out. As a general rule, 8 hours or less per day of domiciliary care is less expensive as compare to care home. And if you choose to opt for live-in care, carers charge by the day instead of by the hour and their rates can be very reasonable.


    One-on-One


    The ratio of staff to residents in care homes is notoriously bad. There are no set guidelines in the UK and care home workers are often overworked and underpaid and can’t give individuals the attention they deserve.

    Domiciliary care is the complete opposite – rather than being ‘just a number’, patients are cared for on a completely bespoke, individual basis.


    The disadvantages of domiciliary care


    Inappropriate facilities


    You’re limited to the facilities that already exist in the home. That will often     mean having to make appropriate home modifications. These are generally minor (handrails, ramps) but can become more major depending on the home (doorway widening, stair-lifts).


    Sharing your personal space


    Although the major advantage of domiciliary care is that you can stay in your home, it does mean allowing a carer into your home. Some people find it difficult to have someone in their home and struggle with the idea of sharing their space.

    Saying that, although many people are resistant initially, it’s normal for care workers and patients to strike-up a very close friendship within a short amount of time.


    Finding the right carer


    A care home can be easy – if space becomes available you simply make an appointment and all the care staff are already on hand. If you’re looking for domiciliary care, you have to find a carer yourself, and this can take a little longer than it would to organise a care home place.


  • Is domiciliary care right for me?

    Domiciliary care is right for you if you value independence, stability, affordability, and personalised one-to-one care, but it's not right for everyone.

  • Is someone available to help at any time?

    Yes, for those unusual times when you feel you have an emergency, rest assured. We are on call 24 hours a day, 7 days a week. We have developed an after-hours service that we feel is “second to none” in response time and in providing the services our clients request.

  • What is the family required to provide to a live-in caregiver?

    A room to sleep in, bed, meal.

  • Does the provider send a registered nurse to meet the family and form a plan of care?

    Yes, during the initial visit in your home, the registered nurse will talk with you about your rights, treatment plan, what to do in case of an emergency, and answer any questions you may have.

Below we answer some common questions about our services.

  • What services does Callquest for Care provide?
    • Customized care plans
    • Personal care services
    • Household Services
    • Short- and Long-term care
  • What is the best way to request services and how soon can services start?

    Call one of our office or fill out our contact form!


    Our goal is to contact you within 48 hours of receiving your request for services. We never put you on a waiting list.

  • What type of clients do you accept?

    We accept all types, private funding or council funding. 

  • Do you provide live-in care?

    Yes, but we can work out a schedule to best cover your in-home care needs.

  • Do you care for clients in assisted living facilities?

    Yes, but it must be approved situations and under the appropriate conditions. If this is your situation, we will be happy to review your needs and find the best solution possible.

  • How are caregivers selected and what if I don’t like my caregiver?

    Once a regional manager visits and discusses your treatment plan, we will set up a time for a nurse or home health aide to meet you and receive training in your home. 


    Once you are comfortable with the nurse or aide, they can begin working in your home. If there is ever a problem, please don’t hesitate to call us and we will do everything we can to make it right.

  • Do you perform criminal background checks on caregivers prior to hiring?

    Yes, all employees are screened through a comprehensive background check which includes criminal history clearance called Disclosure Barring Service (DBS- Checks), criminal sexual conduct checks, past employment and personal references and verification of certification and/or licensure.

  • Will I have the same caregiver all the time? What happens if my caregiver is sick or on vacation?

    Yes, we will make every effort to send the same caregiver, but we can’t guarantee it will always happen. If we need to send a new caregiver, we will make sure you are a good match and are comfortable with the new caregiver.

  • How do you train your caregivers?

    Caregivers are competency evaluated and skills assessed. All staff is CPR certified and may have specialty credentials in his/her specific area of interest. All nurses are trained and skill checked on any medical equipment (i.e. ventilators, dialysis pumps, etc.) being used.

  • Who do I contact if I have a question or problem?

    You may contact one of our Registered Manager whenever you have a question or concern.

  • How do I get started in Domiciliary Care?

    You don’t necessarily need experience or training to get your first domiciliary care job, it’s much more important that you are caring, sympathetic and have a genuine will to help people maintain their independence and dignity while living in their own homes.


    Anyone can apply for a domiciliary care job, whether you have previous experience or not. The most important qualities of a domiciliary care worker are:

    • genuine compassion and desire help people
    • ability to work to a consistently high standard
    • punctual and able to manage your own time and workload- ability to advocate for the people you're providing care for
    • patience in both actions and words- excellent communication skills

     Many of these skills are acquired through other jobs, life challenges and experiences, so you can come from any background and still be considered for a domiciliary care job. 


    When you apply for your first role in domiciliary care, it’s important to tailor your CV for this specific application. 


    You need to draw attention to the skills you have and the times in your previous career or education when you acquired them. Voluntary experience is especially important to draw attention to so make sure you mention the type of work you've done and the skills you've gained from doing it. 

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