Callquest for Care

Your Home, Your Care, Your Choice

Callquest for Care

Your Home, Your Care, Your Choice

Free Phone: 0800 211 8500

Privacy Policy

This web site is owned and operated by Callquest for Care Limited and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback

Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).

As the ‘controller’ of personal information, we are responsible for how that data is managed. The General Data Protection Regulation (GDPR), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.

As the ‘controller’ of your personal information, we will ensure that the personal information we hold about you is: - Used lawfully, fairly and in a transparent way
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely

If you have any questions about this privacy policy or would like further explanation as to how your personal information is managed then please contact us (see How to contact us below). Please note when we refer to:

A ‘public body‘we mean any organisation in the United Kingdom which delivers, commissions or reviews a public service and includes (but is not limited to) the Ombudsman, local authorities, councils, unitary authorities, clinical commissioning groups, health and social care trusts, the National Health Service as well as their arm’s length bodies and regulators.

A ‘social or health care professional‘ we mean any person who provides direct services, acts as consultant or is involved in the commission of your healthcare or social care services, including (but not limited to) your general practitioner (GP), dental staff, pharmacists, nurses and health visitors, clinical psychologists, dieticians, physiotherapists, occupational therapists, hospital staff, social workers and other care and support related professionals.

The personal information we collect and use

Here we outline how we collect and use personal information in relation to people who enquire about and use our services.

Information collected by us

When you enquire about our care and support services through our website, phone, email, post, face to face or social media, and during the course of providing care and support services to you we collect the following personal information when you provide it to us:

Your name, home address, date of birth and contact details (including your telephone number, email address) and emergency contacts (i.e. name, relationship and home and telephone numbers)
Your likes, dislikes and lifestyle preferences (including your religious beliefs or other beliefs of a similar nature, racial or ethnic origin, politics, genetics, health, sex life, marital status and sexuality trade union membership or biometrics (so far as they relate to providing you with suitable care)
Your allergies and any medical, physical or mental conditions and in particular your care needs
Credit, direct debit details or other payment information (if you pay for some or all of our services using one of these methods)
Your feedback and contributions to questionnaires and surveys about the service we offer
Your complaints, compliments or concerns about the service we provide
Any accidents and incidents or near misses you may have been involved in whist on our premises or whilst our employees are delivering a regulated service to you – this may include details of injuries and treatment you may have received.

When using our website, we collect standard internet log information (commonly known as cookies), including:
- IP address
- Details of the pages you visit
- General details about the type of computer or device that you are using
This is statistical information only which we collect in order to find out the numbers of visitors to our site and the pages they have visited. This information collected in such a way that it is not used to identify individuals. Where we do collect personal information on the website, this will be made obvious to you through the relevant pages. See our full cookie policy for more information.

Please be aware that our website may provide you with links to other websites. If you follow a link to any other website please note they have their own privacy policies. We do not accept any responsibility or liability for the privacy and security practices of such third-party websites and your use as such is at your own risk.

Information collected from other sources

We work closely with third parties such as social and healthcare professionals and public bodies. We therefore also obtain personal information about you from other sources such as:

- Your allergies and any medical, physical or mental conditions, test results and in particular your care and support needs, from any appropriate external social or health care professionals (including your GP)
- Your name, home address, date of birth, contact details, needs assessments and financial assessments from any appropriate external social or health care professionals (including any relevant public body regardless of whether you are publicly funded)
- Your likes, dislikes and lifestyle preferences (including your religious beliefs or other beliefs of a similar nature, racial or ethnic origin, politics, genetics, health, sex life, marital status and sexuality trade union membership or biometrics (so far as they relate to providing you with suitable care)) from your family, friends and any other person you have nominated as your representative
- Your legal representative (for example Lasting Power of Attorney), if applicable

How we use your personal information

We use your personal information to:
Prepare, review and update a suitable care plan, describing the nature and level of care and support services which you have requested we supply to you
To communicate with you, your representatives and any appropriate external social or health care professionals about your individual needs and personalise the service delivered to you
Make reasonable adjustments, when required, to meet your individual needs and to ensure we have suitable facilities to ensure your safety
Invoice you for the care and support services in accordance with our terms and conditions
Carry out quality assurance procedures, review our service and improve our customer experience (please note that feedback can also be provided anonymously)
Send information about our services which we believe you may be interested in. You may unsubscribe from this at any time
Notify you about changes to our services which are relevant to you
Monitor how effective our services are and to make sure that the services we provide meet your needs
Improve your experience of our website and to ensure that the content is presented in the most effective way.

To who we share your personal information with

We share your medical information with appropriate external social or health care professionals (including your GP and pharmacist) and any individuals you have nominated as your representative as and when required. This data sharing enables us to establish the type of care and support you need. It also allows us to design the right care package to suit your individual circumstances, including if (in future) you decide to receive care from an alternative provider.

We will share personal information with law enforcement or other authorities if legally required to do so. This includes information required by public bodies to evidence our compliance with the applicable regulatory framework. We are also required to share personal information with external social or health care professionals, including public bodies and local safeguarding groups (in some circumstances) to ensure your safety.

We will share minimal and relevant information within Callquest for Care in order to provide safe and effective services to you.

We will not share, sell or trade your personal information with any other third party without your consent.

In order to deliver our service to you we rely on third parties to provide specialist support to us. To provide this support they will have access to, or a duty of care over your personal information. These providers are:

- IT and Telecoms Support companies – to ensure the safe, secure and resilient operation of our IT infrastructure including computers, servers, phones and mobile devices
- Software support companies – to provide specialist support and resolve issues with the software that we run, for example the systems we use to store and manage your customer records
- Marketing systems providers – to organise marketing communications and for the delivery and analysis of email communications
Data archiving companies – responsible for the secure storage and destruction of records.

These providers are under a written contract to ensure the same level of privacy and security that we policy to you.

Whether information has to be provided by you, and if so why

The provision of your medical, physical or mental condition is necessary to enable us to create a care plan and to provide you with suitable care and support services. Without this information, we will not be able to assess your care needs or provide any care services to you.

The provision of your name, home address is required so that we can arrange a care worker to attend your home to deliver the services and so that we can invoice you for the fees.

How long your personal data will be kept

- We will hold the personal information kept within your electronic customer file for the length of your contract plus 3 years
- We will hold the personal information kept within your hard copy customer files for 3 years from the date of the last entry
- We will hold the personal information kept within our feedback procedure for 1 year so that we can identify trends and patterns in our service
- We will hold financial records and transactions for 7 years in line with our legal requirements

Reasons we can collect and use your data information

We rely on the following grounds within the GDPR:
Article 6(1)(a) – processing is conducted with your consent to process personal data for specified purposes
Article 6(1)(b) – processing is necessary for the performance of our contracts to provide individuals with care and support services
Article 6(1)(c) – processing is necessary for us to demonstrate compliance with our regulatory framework and the law
Article 6(1)(f) – to process your personal data in pursuit of legitimate interests, which include;
Marketing purposes – the privacy impact on you is expected to be minimal. Marketing will be specific to services we believe are of interest to you using information from enquiries we receive from you, you can unsubscribe at any time
Corporate due diligence and financial modelling, service development and innovation – the privacy impact on you is expected to be minimal. We will process your data internally to ensure our business is stable, trusted and innovating to provide the best possible service to you
GDPR recognises that additional care is required when processing special category (sensitive) data such as your health. We process this under the following grounds within GDPR;
Article 9(2)(h) – processing is necessary for the provision of social care or the management of social care systems and services

International transfers

All your personal data is stored and processed on systems that are within the European Economic Area (EEA) and offer the same level of legal protection and rights over your data.

In certain situations, we transfer your personal information to the following countries which are located outside the European Economic Area (EEA).

This is done in order to provide our employee with your name, address, contact details and care needs information which they require to deliver a safe service. This information is only shared once you have accepted the employee as part of the service we provide.

This international transfer is under Article 49(1)(b) – the transfer is necessary for the performance of a contract between the data subject and the controller.

Such countries do not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal information will be subject to appropriate or suitable relevant safeguards that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information please contact us (see How to contact us below).

Your rights

Under the GDPR you have important rights free of charge. In summary, those include rights to:

Fair processing of information and transparency over how we use your use personal information
Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
Require us to correct any mistakes in your information which we hold
Require the erasure (i.e. deletion) of personal information concerning you, in certain situations. Please note that if you ask us to delete any of your personal information which we believe is necessary for us to comply with our contractual or legal obligations, we may no longer be able to provide care and support services to you
Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
Object at any time to processing of personal information concerning you for direct marketing
Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
Object in certain other situations to our continued processing of your personal information
Otherwise restrict our processing of your personal information in certain circumstances
Claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

How to contact us

You can contact us by:
Email – datarequest@callquestforcare.co.uk
Post – Quality Assurance,
99 Millfield Road
West Kingsdown, Sevenoaks TN15 6BX Tel: 0800 211 8500

If you would like to exercise any of those rights, please:

Contact us using the details above – making clear that you wish to exercise one of your privacy rights
Let us have enough information to identify you (e.g. your name and address)
Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)
Let us know the information to which your request relates, including any account or reference numbers, if you have them
If you would like to unsubscribe from any marketing emails you can also click on the ‘unsubscribe’ button at the bottom of the marketing emails. It may take up to 14 days for this to take place

Ways we keep your personal information secure

The confidentiality and security of your information is of paramount importance to us. We have appropriate organisational and technical security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information. If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting

The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113

Data Protection Officer
: Ms Awa

99 Millfield Road
TN15 6BX
West Kingsdown, Sevenoaks Tel: 0800 211 8500 or 07596 595 250
qualityassurance@callquestforcare.co.uk

Changes to this privacy policy

This privacy policy was first published on 21st May 2018, and last updated on 18th May 2018.

We may change this privacy policy from time to time, when changes are significant we will draw your attention to this via email and on our website.

Your right to complain

https://ico.org.uk/concerns/ or by telephoning the ICO helpline on 0303 123 1113.

How long will we keep your information?

The Callquest for Care will hold your personal information for as long as either the individual is employed, or a care package is in place, or we are informed otherwise, either by the data subject themselves (you) or the employee or customer. As a data subject, you have several rights under data protection regulation. These include:

You are able to access all the personal information we hold about you,
You are able to request we change information where it is either incorrect or incomplete,
You are able to request we delete or stop processing your data, including the right to be forgotten,
You are able to object to the grounds of us processing your information, which we do so under ‘legitimate interest’.

Employees Privacy Policy

In order to identify, select, train and recruit new employees we collect and process personal information about you.

Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).

As the ‘controller’ of personal information, we are responsible for how that data is managed. The General Data Protection Regulation (GDPR), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.



As the ‘controller’ of your personal information, we will ensure that the personal information we hold about you is:
Used lawfully, fairly and in a transparent way
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
Relevant to the purposes we have told you about and limited only to those purposes
Accurate and kept up to date
Kept only as long as necessary for the purposes we have told you about
Kept securely
If you have any questions about this privacy policy or would like further explanation as to how your personal information is managed then please contact us (see How to contact us below).

This document provides the information as required by GDPR under your right to be informed.

Personal data we process

In our role as an employer, and because of the nature of our business, we process a number of different categories of data from our employees during and after your working relationship with us. This includes:

Name, contact details (postal address, phone number, email address), Bank details, age / date of birth, gender, marital status, driving licence number, photograph, national Insurance number, payroll records (benefits, salary, tax status, etc.), performance management records (direct observations, appraisals, supervisions, disciplinary, grievance), training and competency records, absence records (annual leave, etc.), next of kin details, GP contact, recruitment records (including employment history, references, right to work, etc.) Certain information that we process is classed as ‘special category data’. It is sensitive by nature. We have a higher duty of care in how we process this: Religion, medical and health information (including sickness details), nationality or ethnicity, criminal cautions or convictions or/and motoring convictions

Who has access to your personal data

In order to operate our business and run our recruitment we rely on third parties to provide specialist support to us. To provide this support they will have access to, or a duty of care over your personal information. These third parties are:

Software support companies – to provide specialist support and resolve issues with the software that we run, for example the systems we use to store and manage your recruitment progression
IT and telecoms support companies – to ensure the safe, secure and resilient operation of our IT infrastructure including computers, servers, phones and mobile devices
Communication service providers – such as Royal Mail and network providers
Relevant authorities – such as the DVLA, HMRC, CQC or CIW
Service providers – such as fleet vehicle management, vehicle hire, hotel, training providers
Insurance providers
Archiving Service Providers

We will share relevant information within Callquest for Care during and after your employment where this is necessary, and in line with our purpose for processing.

Due to the nature of our business and the service we provide we may share minimal personal data with our customers to enable the safe and effective delivery of care, for example we may share your name with a customer who you have agreed to work with.

We will not share, sell or trade your personal information with any other third party without your consent, unless there is a legal reason to do so.

Purposes of processing your personal information

In order to employ and support you during your employment with Callquest for Care we will process personal data.

Maintaining employee files
Records of recruitment with Callquest for Care
To maintain accurate and up to date personal details, including emergency contacts
To process and maintain up to date criminal conviction and caution information, where relevant to your role
Managing training needs, delivering or arranging training and assessing competencies
To receive and record records of absence (including annual leave, sick notes, Return to Work, MATB1, etc.)
To record performance management activities (including appraisals, supervisions, etc.)
To record and manage statutory meetings including communication with our employees (including disciplinary or grievance)
To receive and process records of resignation from employment with Callquest for Care
Finance and Payroll
To record and process expense payments for employees
To record and process payroll for employees
Reporting and business analysis
To conduct and support internal and external audits
To monitor and report on the performance of the business and compliance
To send, receive and analyse employee feedback
Provision of service
Providing access to company equipment, vehicles and facilities (including phone, vehicles, software and applications)
To issue and renew ID badges to all employees
The provision of care (including covering placements, communication, records, training and competency assessment, reporting incidents)
The provision of service (including arranging travel and accommodation, records, communication)
Investigations and regulatory compliance
To receive, record and process notifications, accidents and incidents as required with the appropriate external regulators (including RIDDOR, CQC, CIW)
To receive, record and investigate complaints received about the service
To respond to and redirect fines received on company vehicles to the appropriate driver
To monitor and ensure compliance with National Minimum Wage Standards
To register a manager or location and to make changes to registered managers or locations with our regulators
To receive, record and process insurance claims

Retention Timescale

Type of data and retention time
Employee file
7 years post-employment
Finance details
3 years post-employment
Details relating to the provision of care to customers
Until the customer data record is deleted, in line with Callquest for Care Retention Schedule.
Pension or retirement benefit details
7 years post-employment

International transfer

All your personal data is stored and processed on systems that are within the European Economic Area (EEA) and offer the same level of legal protection and rights over your data.

In certain situations, we transfer your personal information to the following countries which are located outside the European Economic Area (EEA):

A country where you are resident or located in temporarily This will be for the purposes of communicating with you about your employment and the services we provide while you are outside of the UK.

This international transfer is under Article 49(1)(b) – the transfer is necessary for the performance of a contract between the data subject and the controller

Such countries do not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal information will be subject to appropriate or suitable relevant safeguards that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information please contact us (see How to contact us below).

Recruitment Privacy Policy

In order to identify, select, train and recruit new employees we collect and process personal information about you.

Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).

As the ‘controller’ of personal information, we are responsible for how that data is managed. The General Data Protection Regulation (GDPR), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.

As the ‘controller’ of your personal information, we will ensure that the personal information we hold about you is:

Used lawfully, fairly and in a transparent way
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
Relevant to the purposes we have told you about and limited only to those purposes
Accurate and kept up to date
Kept only as long as necessary for the purposes we have told you about
Kept securely

If you have any questions about this privacy policy or would like further explanation as to how your personal information is managed then please contact us (see How to contact us below).

This document provides the information as required by GDPR under your right to be informed.

The Personal data we process

There are two main ways we collect personal data about you:
Directly from you by registering an interest via our website, submitting a CV or registering an interest directly to us, applying for jobs through a third-party website, etc.
From third parties such as your referees or third-party sources such as job sites.
We will only collect the information that we require at specific times during the recruitment process, such as:
Name
Contact details (postal address, phone number, email address)
Age / date of birth
Gender
Marital status
Your CV (including education details, employment history)
Vehicle registration number
Details of your Right to Work (immigration status)
Driving licence number
National Insurance number
Bank details
Proof of identity (passport, driving licence, identity card)
Proof of address
Next of kin details
Referee details
Information collected within interview notes
Photograph

Certain information that we process is classed as ‘special category data’. This means it is sensitive by nature and we therefore have a higher duty of care in how we process this data:

Criminal cautions or convictions, religion, nationality or ethnicity, medical information, and motoring convictions When using our website, we collect standard internet log information (otherwise known as cookies) including:

IP address
Details of the pages you visit
General details about the type of computer or device that you are using

This is statistical information only which we collect in order to find out the numbers of visitors to our site and the pages they have visited. This information collected in such a way that it is not used to identify individuals. Where we do collect personal information on the website, this will be made obvious to you through the relevant pages. See our full cookie policy for more information.

Please be aware that our website may provide you with links to other websites. If you follow a link to any other website please note they have their own privacy policies. We do not accept any responsibility or liability for the privacy and security practices of such third-party websites and your use as such is at your own risk.

Whether information has to be provided by you, and if so why The provision of certain personal data is necessary to enable us to fulfil our contractual and legal duties as part of the recruitment process. Depending on the type of personal data, and the grounds for which we are processing it, should you decline to provide us with such data we may not be able to fulfil our contractual requirements, and in extreme cases may not be able to continue with our relationship.

Reasons for processing your personal information

In order to provide you with the best possible employment opportunities within Callquest for Care we will process personal data.

Purpose of processing Examples
Sourcing appropriate candidates
To receive and contact prospective candidates referred to Callquest for Care by an existing employee to market job opportunities we believe may be of interest
To maintain communication with prospective candidates who may have withdrawn or not started to market job opportunities we believe may be of interest
To source and contact prospective candidates via third party recruitment platforms to market job opportunities we believe may be of interest

To keep records to demonstrate our compliance to relevant laws
- To review, verify and take appropriate copies of relevant documentation for the recruitment process

Screening of applications
- To assess and shortlist candidates as part of the recruitment process for Callquest for Care (including telephone interviews)
- To receive, process and assess criminal convictions and cautions of candidates as part of the employment process
- To review and make informed decisions on the re-employment of a previous employee
- To receive, process and assess details of motoring offences on candidates driving license (UK Only), as part of the screening process

Interview and selection
To receive, record and process applications for employment with Callquest for Care To schedule interviews with the relevant hiring managers
To conduct and record details of interviews with candidates for employment with Callquest for Care
To take up references
To receive and record contact details for Referees as provided by the candidate
To attain and verbally confirm employment and / or character references for employment
Plan and deliver training during recruitment
To schedule any required training with candidates as part of the recruitment process
To book necessary travel and accommodation for candidates attending the training as part of the recruitment process
To confirm that the candidate has successfully passed the required training before continuing with the recruitment process
Communicate about the progress of your application
To maintain communication with candidates in relation to their ongoing application
To process withdrawal requests from candidates or to process rejection notices to candidates
To monitor the operational effectiveness of our recruitment process
To monitor and report on the effectiveness and compliance of the recruitment process

Retention Timescale

Type of data and retention time
Application details for successful candidates
This data will become part of your employee file and are retained in line with the information within our employee privacy policy.
Application details for candidates
This data is deleted automatically after 18 months from the last date you logged into our careers site, unless deleted earlier at your request. You will have the option of extending this if you choose
Details for prospective candidates
This data will be deleted if we have not had meaningful contact with you for a period of 18 months, unless deleted earlier at your request.

International transfer

All your personal data is stored and processed on systems that are within the European Economic Area (EEA) and offer the same level of legal protection and rights over your data.

In certain situations, we transfer your personal information to the following countries which are located outside the European Economic Area (EEA):

A country where you are resident or located in temporarily

This will be for the purposes of communicating with you about your recruitment process when you are based in a country outside of the EEA.

This international transfer is under Article 49(1)(b) – the transfer is necessary for the performance of a contract between the data subject and the controller.

Such countries do not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal information will be subject to appropriate or suitable relevant safeguards that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information please contact us (see How to contact us below).

Who has access to your personal data

In order to operate our business and run our recruitment we rely on third parties to provide specialist support to us. To provide this support they will have access to, or a duty of care over your personal information. These third parties are:
IT and telecoms support companies – to ensure the safe, secure and resilient operation of our IT infrastructure including computers, servers, phones and mobile devices
Software support companies – to provide specialist support and resolve issues with the software that we run, for example the systems we use to store and manage your recruitment progression
Relevant authorities – such as the DVLA, HMRC
Applicant screening service providers – for checking criminal records
Referees – to confirm character and employment details
We will share relevant information within Callquest for Care Home Care during the recruitment process, for example with hiring managers.
We will not share, sell or trade your personal information with any other third party without your consent, unless there is a legal reason to do so.

Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website.  It also allows us to improve our website.

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

What cookies do we use and what is their purpose?

The cookies we use are “analytical” cookies. We use a web analytics service called Google Analytics provided by Google Inc. Google Analytics cookies allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

How can I stop cookies from being saved on my computer?

Disclaimer

Whilst every effort has been made to ensure the accuracy of the information provided in this directory, we do not accept any responsibility or liability for any errors that have occurred. It is recommended that you always check with both providers and personal assistants that their service or organisation meets your requirements. We offer an impartial service and we cannot recommend or endorse any providers listed.

Whilst every effort has been made to ensure the accuracy of the information provided in this directory, we do not accept any responsibility or liability for any errors that have occurred. It is recommended that you always check with both providers and personal assistants that their service or organisation meets your requirements. We offer an impartial service and we cannot recommend or endorse any providers listed.

99 Millfield Road, West Kingsdown, Sevenoaks, TN15 6BX

Tel: 0800 211 8500 or 07596 595 250

Company registered: no 10862469
Callquest is accredited by CQC, registered number 1-5310851288 Registered Office: Head Office 99 Millfield Road, West Kingsdown, Sevenoaks, TN15 6BX


Looking for care?
Call us for free: 0800 211 8500

Seeking for employment?
Call us for free: 0800 211 8500

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